Patient registry, referral tracking, follow-ups, ticketing, and surveys
Human agent conversations
Take over WhatsApp conversations from the AI chatbot. Respond to customers who request human support in real-time.
Quick reply templates
Create, edit, and manage pre-written reply templates that agents can use for quick responses during live chats.
Centralized patient database
Register and search patients with BatsiHealth ID for longitudinal tracking across all modules
Partner referral management
Create referrals, track status workflow (Sent → Booked → Attended → Completed), and manage commissions
Day 3 & Day 30 follow-ups
Nurse task list for automated Day 3 and Day 30 patient follow-ups with due/overdue tracking
Issues and complaints
Log and track client issues, complaints, and feedback with 6 categories and status workflow
Patient satisfaction surveys
Collect and analyze patient satisfaction ratings, recommendations, and feedback
E-commerce order processing
Place orders, track fulfillment workflow, manage delivery, and process payments
Commissions and payouts
View earnings, track commissions (2.5% Agent, 3.0% DHP, 1.5% Seller), and manage payout batches
Create and manage your e-shops
Create e-shops in 10 categories, add products, and earn seller commissions on sales
Manage products and SKUs
Add and manage products, set prices, track inventory, and configure product attributes
Centralized Patient Registry: All patients are registered with a unique BatsiHealth ID for longitudinal tracking across Virtual Hospital and Customer Experience modules.
Referral Workflow: Track patient referrals through 6 stages: Sent → Booked → Attended → Completed → Cancelled → Commission Verified.
Automated Follow-Ups: Day 3 and Day 30 follow-up tasks are automatically scheduled for nurses to contact patients.
Ticketing System: Manage client issues across 6 categories: Technical Issue, Billing Inquiry, Service Complaint, Feedback, Referral Issue, Other.
Satisfaction Surveys: Collect post-referral, post-ticket, post-consultation, and general satisfaction feedback with 1-5 ratings.